# Support

For account, product, privacy, billing, or connection help, email
[support@memside.com](mailto:support@memside.com).

## Include

- a short description of the expected and observed behavior;
- the affected AI client or browser;
- the operating system and app version, when relevant;
- the approximate date and time of the issue;
- the exact error text;
- safe reproduction steps.

Screenshots are useful when they do not expose private content.

## Do not include

- passwords or recovery codes;
- Memside API keys;
- OAuth or session tokens;
- private Memory content unless it is essential and the disclosure risk has
  been considered;
- unrelated personal or customer data.

If a secret was exposed, revoke or rotate it before contacting support.

## Security and privacy reports

Use the same email address and make the subject clear, for example
`Security report: short description`. Include the smallest safe reproduction
and the potential impact. Testing must not access or change another account's
data.

## Useful links

- [Memside app](https://www.memside.com)
- [Memside Library](https://library.memside.com)
- [Public developer repository](https://github.com/memside/memside)
- [Troubleshooting](/help/troubleshooting/)