Troubleshooting

Start with these checks

1. Confirm that sign-in works at Memside.
2. Refresh the page or restart the connected AI tool.
3. Check the Settings page for the affected feature.
4. Test a simple read or search before testing a change.
5. Record the exact error text and approximate time.

In-app assistant is not responding

• Open Settings > LLM Configuration.
• Confirm the provider details are saved.
• Select Test.
• Check the provider account for usage or billing limits.
• Retry after the test succeeds.

Cannot save a Memory or upload a file

• Check Settings > Profile for Memory and storage usage.
• Confirm required fields are complete.
• Check the attachment size and file format.

Cannot find a Memory

• Search for a distinctive word from the title or content.
• Clear Status, Type, Tags, and date filters.
• Check Completed and Archived Memories.
• Secret Memories are unavailable to connected AI tools.
• Confirm the correct Memside account is being used.

Calendar or text import fails

• Calendar import requires an .ics file.
• Manual Text Import works with pasted text and supported ChatGPT JSON exports.
• CSV import should start with the template from Settings > Data Import / Export.
• Check required fields and date format before retrying.

Unauthorized or invalid API key

• Copy the complete key without extra spaces.
• Use Authorization: Bearer YOUR_KEY.
• Do not put the key in a URL.
• Confirm the key is active under Settings > Developer & API.
• Revoke and replace a key that may have been exposed.

MCP connects but tools do not appear

• Confirm the client supports remote HTTP MCP.
• Restart the client.
• Enable the Memside server and approve tools when required.
• For command-based setup, confirm Node.js and npx are installed.
• Remove duplicate or outdated Memside server entries.

ChatGPT setup controls are missing

Custom app creation can depend on the ChatGPT plan, workspace policy, or administrator settings.

Check Settings > Apps > Advanced settings. In a managed workspace, contact the administrator when the controls are unavailable.

ChatGPT is connected but unavailable in a chat

• Confirm Memside is enabled under Apps.
• Start a new chat and enable the app if requested.
• Disconnect and reconnect when an earlier OAuth connection has become stale.

Claude authentication loops

Try adding and authenticating Memside from claude.ai first. Then restart Claude desktop or sign in again.

Confirm the server URL is:

https://api.memside.com/mcp/

Subject or Connection looks out of date

• Refresh the page and reopen the Memory.
• Subject membership and direct Connections are different.
• Archived and Completed Memories can keep confirmed Connections.
• Deleting a Subject removes its links but preserves Memories.
• A suggested Fact is not Current until it is accepted.

A change or deletion was rejected

The connected AI tool may require approval.

For AI deletion:

1. Enable AI delete permission in Settings.
2. Let the AI tool prepare the exact confirmation.
3. Review and approve the specific deletion.

Account deletion and API-key management remain app actions.

Direct API request fails

• Use https://api.memside.com as the base URL.
• Send Content-Type: application/json with JSON request bodies.
• Check the HTTP status and response body.
• Avoid automatic retries for create, update, or delete requests unless the integration prevents duplicate changes.

Still not resolved?

Contact Memside Support with the app name, operating system, approximate time, exact error text, and safe reproduction steps.

Remove API keys, tokens, and private information from screenshots or logs.